Shipping & Local Pickup
We pack and ship orders from our shop at 225 W. Indiana in Spokane, Washington. Here is when your order goes out, what shipping costs, how long it takes, and how local pickup works. For anything about a specific order, call (509) 536-7746 with your order number or email sales@paradisefibers.com.
Shipping at a glance
- Same-day shipping: orders that reach us by 1pm Pacific, Monday through Saturday, usually ship the same day. Sundays and holidays are the exception.
- Free US shipping: on orders of $99 or more, by USPS Ground Advantage, typically arriving in 1 to 6 days.
- US orders under $99: a flat $7 for orders under 1 pound, or $12 for 1 to 4 pounds. Heavier orders, and orders to Alaska and Hawaii, are priced by the carrier at checkout.
- Faster options: USPS Priority Mail and Priority Mail Express, and UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air.
- International: mostly by DHL. Import duties and fees are paid by the buyer.
- Local pickup: free at our Spokane shop, Monday through Saturday, 10am to 5pm Pacific.
- Tracking: emailed to you when your order ships.
When your order ships
When will my order ship?
We try to get orders out the same day when they reach us by 1pm Pacific, Monday through Saturday. Sundays and holidays are the exception, so an order placed after 1pm on Saturday usually goes out on Monday. If you need to catch an order before it goes out, call us at (509) 536-7746 rather than emailing, since we can usually stop it at the packing bench if we hear from you quickly.
What if something in my order is out of stock?
Payment is taken when you place your order. If something you ordered is out of stock, we put it on back-order and ship the whole order as soon as it comes in. If you would rather change or cancel the order than wait, call us before it ships.
Shipping within the United States
Do you offer free shipping?
Yes, on orders of $99 or more shipped anywhere in the United States, including Alaska, Hawaii and APO/FPO addresses. Free shipping goes out USPS Ground Advantage and typically arrives in 1 to 6 days. It cannot be combined with other special offers or discounts, and it applies to in-stock items.
How much is shipping on orders under $99?
Standard shipping is a flat $7 for orders under 1 pound and $12 for orders from 1 to 4 pounds. Heavier orders under $99, and orders going to Alaska or Hawaii, are priced by USPS or UPS at checkout. You will see every option and its price before you pay.
Can I get my order faster?
Yes. For most US addresses, checkout offers USPS Priority Mail and Priority Mail Express, plus UPS Ground, 3 Day Select, 2nd Day Air and Next Day Air, each priced for your order and address. The same-day cutoff still applies, so for the quickest delivery, order by 1pm Pacific.
Do you ship to PO Boxes and APO/FPO addresses?
Yes. APO, FPO and DPO addresses ship by USPS, with the same flat rates and free shipping on orders of $99 or more. If you are shipping to a PO Box, choose a USPS option at checkout, because UPS cannot deliver to PO Boxes.
International shipping
Do you ship internationally?
We do. Most international orders go by DHL Express or DHL eCommerce. USPS Priority Mail International is also offered, and UPS Worldwide services are available to many countries. Every option for your address appears at checkout with its price. If you are ordering from somewhere other than Australia, the UK, Canada or Mexico, reach out before you order and we will tell you what to expect.
Who pays customs duties and import taxes?
The buyer. Import duties, taxes, tariffs and any processing fees are set by the destination country, not by us, and they are in addition to what you pay us for shipping. The carrier may collect them before it delivers your package. We always declare accurate values on customs forms. We can sometimes prepay duties if you would rather settle them up front, and we will usually check with you first.
Local pickup in Spokane
Can I pick up my order at the shop?
Yes, and pickup is free. Choose local pickup at checkout and we will let you know when your order is ready, usually within two hours during store hours. Pick it up at 225 W. Indiana in Spokane, Washington, Monday through Saturday, 10am to 5pm Pacific. We do not offer local delivery, only pickup.
Tracking and delivery problems
How do I track my order?
When your order ships, we email you a tracking number. If you do not see it, check your spam folder, or call us and we will look it up for you.
My tracking has not moved in a week. What should I do?
Let us know. Weather delays happen and packages do occasionally go missing, and we would rather hear from you than have you wait. Call the shop with your order number and we will chase it down and tell you exactly where things stand.
My package arrived damaged. What should I do?
Contact us as soon as you can. Damage in transit is on us, not you. Depending on the situation we will issue a full refund, send a replacement, or send whatever is needed to put it right, with no shipping deductions. A photo of the damage and of the box helps us sort it out faster. The details are on our returns page.
My tracking says delivered, but I do not have my package. What now?
Check around your door, with neighbors and with any mail room first, since packages are sometimes left somewhere unexpected. If it still has not turned up, call us with your order number and we will chase it down with the carrier.
Need to send something back? Our returns and refunds page walks through it step by step. More answers, including yarn care and choosing fiber, are in our FAQ, and the formal wording is in our shipping policy.